Retail Client Experience Specialist

TravisMathew, LLC; United States; On-site; USD 23,419 - 26,174; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold an outstanding in-store sales and service experience and help achieve sales KPIs and profitability goals. You will connect with in-store clients, promote the brand, and build a loyal customer base.

The role requires at least 1 year in client services, the ability to work non traditional hours including weekends and holidays, and proficiency with POS systems and Microsoft applications.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Retail environment experience preferred.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Customer service

POS systems

Microsoft Office

Written and verbal communication

Independent decision making

Job description

TravisMathew is seeking a Client Associate to uphold an outstanding in-store sales and service experience and help achieve sales KPIs and profitability goals. You will connect with in-store clients, promote the brand, and build a loyal customer base.

The role requires at least 1 year in client services, the ability to work non traditional hours including weekends and holidays, and proficiency with POS systems and Microsoft applications.