Retail Client Experience Specialist

TravisMathew; Scottsdale (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture to meet or exceed KPIs. You will connect with clients, build repeat business, and maintain product knowledge across seasonal lines.

The role requires knowledge of apparel, strong communication, and the ability to work non-traditional hours including weekends, evenings, and holidays in a retail environment.

Qualifications

• Minimum 1-year experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Microsoft Applications

POS systems

Written and verbal communication

Decision making

Time flexibility

Job description

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture to meet or exceed KPIs. You will connect with clients, build repeat business, and maintain product knowledge across seasonal lines.

The role requires knowledge of apparel, strong communication, and the ability to work non-traditional hours including weekends, evenings, and holidays in a retail environment.