In-Store Client Specialist

TravisMathew; United States; On-site; USD 32,000 - 35,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture that meets or exceeds KPIs.

You will connect with clients, manage repeat business, stay current on apparel knowledge, and participate in events and CRM activities. The role requires 1 year of client services experience and flexibility for evenings, weekends, and holidays.

Qualifications

• 1+ year experience in a client services related capacity.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours: weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

POS systems

Customer service

Microsoft Applications

Tools

POS software

CRM software

Job description

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture that meets or exceeds KPIs.

You will connect with clients, manage repeat business, stay current on apparel knowledge, and participate in events and CRM activities. The role requires 1 year of client services experience and flexibility for evenings, weekends, and holidays.