Store Leader: Banking & Customer Experience

TD; Latham (NY); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank is seeking a Store Supervisor in Latham, New York to oversee daily teller and platform operations, ensuring regulatory compliance and exceptional customer service. The role will drive team performance, coach frontline staff, and support sales initiatives while upholding risk controls.

Effective leadership and strong communication are essential to deliver a legendary customer experience and to manage both operations and customer interactions in a fast-paced banking environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License preferred.
• Proven ability to meet and exceed customer expectations.
• Strong organization and multi-tasking in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide supervisory oversight to a team of advice and service colleagues to achieve store objectives and legendary customer experiences.
• Lead day-to-day team leadership to ensure efficient delivery of service and advice while maintaining compliance.
• Manage teller and platform workflows, delegate tasks, and monitor risk controls.
• Drive customer acquisition and retention through proactive sales and advisory activities.

Skills

Customer service

Supervisory

Communication

Coaching

Regulatory compliance

Education

HS Diploma or GED

Undergraduate degree preferred

Notary license (preferred)

Tools

Outlook

Excel

CRM tools

Job description

TD Bank is seeking a Store Supervisor in Latham, New York to oversee daily teller and platform operations, ensuring regulatory compliance and exceptional customer service. The role will drive team performance, coach frontline staff, and support sales initiatives while upholding risk controls.

Effective leadership and strong communication are essential to deliver a legendary customer experience and to manage both operations and customer interactions in a fast-paced banking environment.