Retail Store Experience Lead

Steve Madden Ltd.; Wrentham (MA); Hybride; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Benefits &

Flexible Spending Accounts

401K Eligibility over the age of 21

Paid time off benefits

Employee discount

Discount events

Résumé du poste

Steve Madden Ltd. is seeking a Store Assistant Manager to work alongside the Store Manager on all store operations and team development. You will guide a team of brand advocates to deliver an exceptional customer experience aligned with the brand values.

The role focuses on profitability through customer engagement, merchandising, and community connection, while ensuring compliance with company standards. You will help recruit and train staff and support daily store functions.

Qualifications

• 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsabilités

• Partner with the Store Manager to maximize profitability by ensuring customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Connaissances

Team leadership

Retail operations

Customer service

Communication

Staff development

Formation

High school diploma

Outils

POS system

Description du poste

Steve Madden Ltd. is seeking a Store Assistant Manager to work alongside the Store Manager on all store operations and team development. You will guide a team of brand advocates to deliver an exceptional customer experience aligned with the brand values.

The role focuses on profitability through customer engagement, merchandising, and community connection, while ensuring compliance with company standards. You will help recruit and train staff and support daily store functions.