Store Assistant Manager: Customer Experience Leader

FedEx Office; Marietta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in Marietta, GA to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members, oversee production and retail processes, and assist in payroll and POS close-out to support store performance.

Ideal candidates have 1+ year of related experience with supervisory exposure and a High School diploma or equivalent. The role requires strong communication, teamwork, and a focus on customer satisfaction.

Qualifications

• Customer service focus and ability to deliver expert service to customers.
• 1+ year of related experience with prior supervisory experience preferred.

Responsibilities

• Provide friendly, expert service to customers and supervise team members.
• Evaluate team productivity and efficiency to enhance customer experience.
• Resolve customer disputes promptly to maintain satisfaction.
• Maintain a clean, professional store environment across production, retail, and shipping areas.
• Lead store operations including payroll, POS close-out, and inventory controls.
• Assist Store Manager with hiring, training, and coaching team members.
• Communicate goals, performance metrics, and company initiatives to staff.

Skills

Customer service

Supervisory experience

Store operations

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager in Marietta, GA to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members, oversee production and retail processes, and assist in payroll and POS close-out to support store performance.

Ideal candidates have 1+ year of related experience with supervisory exposure and a High School diploma or equivalent. The role requires strong communication, teamwork, and a focus on customer satisfaction.