Store Area Supervisor - Lead Merchandising & Service

External Ocean State Job Lot; Dedham (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Dedham, MA is hiring for a Store Area Supervisor to oversee daily operations and merchandising in assigned areas. You will ensure smooth freight flow while prioritizing exceptional customer experience under a Team Leader guidance.

This role serves as a development path toward leadership positions; associates are encouraged to pursue growth opportunities. On-site position with a strong focus on customer service and store operations.

Qualifications

• 1+ years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Skills

Customer service

Training

Merchandise ordering

Receiving

Stocking

Maintenance

Tools

Google Workspace

Qlik

Job description

Ocean State Job Lot in Dedham, MA is hiring for a Store Area Supervisor to oversee daily operations and merchandising in assigned areas. You will ensure smooth freight flow while prioritizing exceptional customer experience under a Team Leader guidance.

This role serves as a development path toward leadership positions; associates are encouraged to pursue growth opportunities. On-site position with a strong focus on customer service and store operations.