Storage Customer Experience & Sales Specialist

Mini Mall Storage Properties; Batesville (AR); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Group benefits

401K matching

Discretionary bonus

Safety-first

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative to deliver outstanding service while overseeing the operation and maintenance of storage facilities. You will manage leads, conduct sales, handle unit inventory, ensure brand standards, and support security and delinquency processes.

The role involves rental agreements, protection plans, discount applications, and daily reconciliation.

Qualifications

• High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team.
• Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

Responsibilities

• Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
• Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
• Identify, escape, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
• Other job duties as assigned.

Skills

Customer service

Sales

Communication

Organization

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative to deliver outstanding service while overseeing the operation and maintenance of storage facilities. You will manage leads, conduct sales, handle unit inventory, ensure brand standards, and support security and delinquency processes.

The role involves rental agreements, protection plans, discount applications, and daily reconciliation.