Self-Storage Customer Success & Sales Associate

Mini Mall Storage Properties; Atoka (TN); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Performance-based bonus program

Full-time daytime schedule

Employee Assistance Program

Employee discounts

Referral program

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative to join a fast-growing self-storage team. You will assist customers in person, by phone and online, convert leads into rentals, and handle rental agreements, payments and documentation to ensure smooth operations and excellent customer experiences at our facilities.

Role requires a high school diploma, strong communication and organizational skills, and the ability to work independently with multiple priorities.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Excellent communication and organizational skills; able to multitask.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on occasion.

Skills

Strong communication

Organizational skills

Ability to manage multiple priorities

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative to join a fast-growing self-storage team. You will assist customers in person, by phone and online, convert leads into rentals, and handle rental agreements, payments and documentation to ensure smooth operations and excellent customer experiences at our facilities.

Role requires a high school diploma, strong communication and organizational skills, and the ability to work independently with multiple priorities.