Stone Shop Customer Success & Sales Associate

Polycor Brand; Rowley (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Swenson Granite Works, a Polycor Group company in New England, is seeking a Customer Support Associate to educate customers, promote sales, and provide sound product guidance in person, by phone, or email. You’ll help select the right natural stone solutions and ensure a positive sales experience.

The ideal candidate is customer-focused, sales-driven, and comfortable in a team, with strong communication skills and basic computer skills. Training will be provided.

Qualifications

• Strong communication skills, both written and verbal.
• Exceptional customer service abilities, with a genuine passion for serving customers.
• Patience and professionalism, capable of working effectively within a team.
• Intermediate computer skills, including use of a point-of-sale system and Microsoft Office products.
• Knowledge of natural stone hardscaping and outdoor living products is an asset, though training will be provided.
• Flexible, available for seasonal half-days Saturday work (April to October).
• Ability to pass a pre-employment physical, including a drug test.
• Comfortable working in a range of weather conditions.

Responsibilities

• Explaining our product and service offerings-strong customer service.
• Quoting prices and credit terms; prepare sales orders.
• Focused on providing the right product, in the correct quantity, at the appropriate time.
• Assist with yard and store operations, supporting daily activities, inventory coordination, customer service, and overall operational efficiency.

Skills

Strong communication

Customer service

Teamwork

Sales awareness

MS Office

Tools

POS system

Microsoft Office

Job description

Swenson Granite Works, a Polycor Group company in New England, is seeking a Customer Support Associate to educate customers, promote sales, and provide sound product guidance in person, by phone, or email. You’ll help select the right natural stone solutions and ensure a positive sales experience.

The ideal candidate is customer-focused, sales-driven, and comfortable in a team, with strong communication skills and basic computer skills. Training will be provided.