Customer Success & Sales Support Specialist

Tecstone Granite; Columbus (OH); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Tecstone Granite is seeking a Customer Experience & Sales Support Specialist to be the bridge between customers and our teams. You will handle quotations, orders, artwork coordination and status updates while collaborating with Sales, Production, Art and Operations to ensure smooth delivery.

You will build relationships, resolve issues, and provide timely information across departments to keep customers satisfied and informed. A passion for service and ownership is essential.

Competenze

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational ability.
• Good numerical and computer skills.
• Ability to manage multiple priorities.
• Willingness to learn and take ownership.

Mansioni

• Respond promptly and professionally to customer calls and emails.
• Build strong, trusted relationships with customers.
• Prepare quotations and accurately enter, review and process orders.
• Help customers understand products, options and order requirements.
• Coordinate artwork, order changes and special requirements.
• Provide accurate updates on production, shipping and order status.
• Work across production, artwork, shipping, purchasing and other departments to keep orders moving.
• Take ownership of customer questions and problems through resolution.
• Support Account Managers and the outside sales team.
• Follow up quotations and help convert opportunities into orders.
• Maintain accurate customer, quotation and order information in Salesforce and Tecstone's business systems.
• Develop strong knowledge of Tecstone's products, processes and customers.
• Look for opportunities to improve the customer experience and grow customer relationships.

Conoscenze

Communication

Attention to detail

Numerical skills

Computer skills

Multi-tasking

Customer-focused

Problem solving

Formazione

Bachelor's degree preferred

Strumenti

Salesforce

MS Office

Descrizione del lavoro

Tecstone Granite is seeking a Customer Experience & Sales Support Specialist to be the bridge between customers and our teams. You will handle quotations, orders, artwork coordination and status updates while collaborating with Sales, Production, Art and Operations to ensure smooth delivery.

You will build relationships, resolve issues, and provide timely information across departments to keep customers satisfied and informed. A passion for service and ownership is essential.