Stone Sales & Customer Support Associate

SWENSON GRANITE COMPANY LLC; Kent Corner (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Swenson Granite Works is looking for a Customer Support Associate to help customers in person, by phone, or by email, educating them on natural stone products and supporting sales under the Store Manager.

The role involves quoting prices, preparing sales orders, and advising on product selection, while assisting with yard and store operations to ensure smooth customer experiences. Strong communication and a genuine service mindset are essential.

Qualifications

• Strong communication skills, both written and verbal.
• Exceptional customer service abilities, with a genuine passion for serving customers.
• Patience and professionalism, capable of working effectively within a team.
• Intermediate computer skills, including use of a point-of-sale system and Microsoft Office products.

Responsibilities

• Explaining our product and service offerings-strong customer service.
• Quoting prices and credit terms; prepare sales orders.
• Focused on providing the right product, in the correct quantity, at the appropriate time.
• Assist with yard and store operations, supporting daily activities, inventory coordination, customer service, and overall operational efficiency.

Skills

Customer service

Communication skills

Sales-oriented

Teamwork

Tools

POS system

Microsoft Office

Job description

Swenson Granite Works is looking for a Customer Support Associate to help customers in person, by phone, or by email, educating them on natural stone products and supporting sales under the Store Manager.

The role involves quoting prices, preparing sales orders, and advising on product selection, while assisting with yard and store operations to ensure smooth customer experiences. Strong communication and a genuine service mindset are essential.