Customer Support Associate

Polycor Brand; Rowley (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Swenson Granite Works, a Polycor Group company in New England, is seeking a Customer Support Associate to educate customers, promote sales, and provide sound product guidance in person, by phone, or email. You’ll help select the right natural stone solutions and ensure a positive sales experience.

The ideal candidate is customer-focused, sales-driven, and comfortable in a team, with strong communication skills and basic computer skills. Training will be provided.

Qualifications

• Strong communication skills, both written and verbal.
• Exceptional customer service abilities, with a genuine passion for serving customers.
• Patience and professionalism, capable of working effectively within a team.
• Intermediate computer skills, including use of a point-of-sale system and Microsoft Office products.
• Knowledge of natural stone hardscaping and outdoor living products is an asset, though training will be provided.
• Flexible, available for seasonal half-days Saturday work (April to October).
• Ability to pass a pre-employment physical, including a drug test.
• Comfortable working in a range of weather conditions.

Responsibilities

• Explaining our product and service offerings-strong customer service.
• Quoting prices and credit terms; prepare sales orders.
• Focused on providing the right product, in the correct quantity, at the appropriate time.
• Assist with yard and store operations, supporting daily activities, inventory coordination, customer service, and overall operational efficiency.

Skills

Strong communication

Customer service

Teamwork

Sales awareness

MS Office

Tools

POS system

Microsoft Office

Job description

Swenson Granite Works, a division of Polycor, has an immediate opening for a Customer Support Associate. Under the responsibility of the Store Manager, the candidate must focus on helping, educating customers, and promoting sales. They provide sound advice on the selection, site preparation, and use of natural stone products, while identifying opportunities to recommend products or services that meet customers' needs. The CSA assists customers in person, over the phone, or by email, ensuring a positive sales experience. He is a credible representative of Swenson Granite Works.

Duties include, but are not limited to:

• Explaining our product and service offerings-strong customer service.
• Quoting prices and credit terms; prepare sales orders.
• Focused on providing the right product, in the correct quantity, at the appropriate time.
• Assist with yard and store operations, supporting daily activities, inventory coordination, customer service, and overall operational efficiency.

Ideal Candidate Profile:

The ideal candidate is passionate about customer service, with excellent communication skills and a strong ability to educate customers. They are sales-driven, capable of identifying opportunities and achieving sales targets and KPIs. With experience in customer service or sales, particularly in the construction or home improvement industries, they bring valuable expertise to the role.

Requirements:

• Strong communication skills, both written and verbal.
• Exceptional customer service abilities, with a genuine passion for serving customers.
• Patience and professionalism, capable of working effectively within a team.
• Intermediate computer skills, including use of a point-of-sale system and Microsoft Office products.
• Knowledge of natural stone hardscaping and outdoor living products is an asset, though training will be provided for the right candidate.
• Flexible, available for seasonal half-days Saturday work (April to October).
• Ability to pass a pre-employment physical, including a drug test.
• Comfortable working in a range of weather conditions.

Note: Any experience deemed equivalent will be considered. Please note that the Polycor Group is committed to employment equity and all applications will be treated confidentially. We will only communicate with candidates who have been selected for an interview.

About Swenson Granite Works, a Polycor Group company: Polycor is a world leader in the natural stone industry. Founded in Quebec City in 1987, Polycor employs over 900 people in Canada and the United States. Its world-class reputation comes from a great legacy of stone work on historical landmarks and institutional, commercial and residential projects. For more information, visit Polycor's website and follow the company on its various social networks such as Facebook , LinkedIn and Instagram .

Since 1883, Swenson Granite Works, operate 10 retail stores and multiple quarries in New England and are growing. We quarry, fabricate, and sell a variety of natural stone hardscaping and outdoor living products.

Equal Employment Opportunity:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Polycor Stone Corporation and its subsidiaries (collectively, “Polycor”). This Equal Employment Opportunity Policy applies to all other policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This Policy applies to all persons at Polycor, including all directors, executives, managers and other employees of Polycor as well as individuals in an employment-type relationship with Polycor. All persons involved in Polycor’s operations are prohibited from engaging in discriminatory conduct. Appropriate disciplinary action may be taken against any employee violating this policy.

Employment is based upon personal capabilities and qualifications without discrimination because of race, creed, color, religion, sex, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information, citizenship status, or any other basis protected by federal, state, or local laws. All such discrimination is unlawful and violates our policy. Furthermore, regardless of whether sexual orientation or gender identity (transgender status) are legally protected statuses or not, Polycor does not tolerate discrimination on the basis of a person’s sexual orientation or gender identity (transgender status).

Polycor will take appropriate steps to provide reasonable accommodation, upon request, to qualified individuals with disabilities so long as doing so does not cause an undue hardship. The company will also provide reasonable accommodation, upon request, to an employee’s religious beliefs so long as doing so does not constitute an undue hardship. If you need accommodation, please provide a written description of your situation and your needs to Human Resources at [e-mail] and someone will contact you to discuss your request.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.