Stocking & Customer Experience Associate

Michaels Stores; Matthews (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health, dental, and vision coverage

Tuition assistance

Job summary

Michaels Stores in Matthews, NC is hiring for a store team member to assist customers, operate the checkout, and promote rewards programs. The role involves unloading trucks, stocking shelves, and maintaining in-store presentation.

Strong retail/customer service experience is preferred. You will engage customers on benefits, support omni-channel services, and uphold store standards in a climate controlled environment with flexible hours.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Support shrink and safety programs; adhere to SOPs and company policies.

Skills

Customer service

Cash handling

Sales assistance

Product knowledge

Job description

Michaels Stores in Matthews, NC is hiring for a store team member to assist customers, operate the checkout, and promote rewards programs. The role involves unloading trucks, stocking shelves, and maintaining in-store presentation.

Strong retail/customer service experience is preferred. You will engage customers on benefits, support omni-channel services, and uphold store standards in a climate controlled environment with flexible hours.