Retail Stock & Customer Experience Associate

Michaels Stores; Holly Springs (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Michaels Stores in Holly Springs, NC is seeking a team member to deliver friendly customer service, assist in-store shoppers, and ensure fast checkout. You will participate in truck unloading, stocking, and maintaining planograms while supporting omni-channel processes and store recovery.

The role emphasizes customer engagement, loyalty program enrollments, and adherence to SOPs in a climate-controlled retail environment. Evening/weekend hours may apply.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards enrollments.
• Educate customers on VOC surveys.
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible for merchandise recovery and maintenance including returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and company policies; promote a positive image.

Job description

Michaels Stores in Holly Springs, NC is seeking a team member to deliver friendly customer service, assist in-store shoppers, and ensure fast checkout. You will participate in truck unloading, stocking, and maintaining planograms while supporting omni-channel processes and store recovery.

The role emphasizes customer engagement, loyalty program enrollments, and adherence to SOPs in a climate-controlled retail environment. Evening/weekend hours may apply.