Stewarding Supervisor & Guest Service Lead

Hard Rock International; Cincinnati (OH); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to oversee back-of-house cleaning operations, ensuring high standards in kitchens and guest areas. You will supervise and coach staff, prepare work schedules, assist in hiring and training, and help achieve superior guest service.

Under the Stewarding Manager, you will conduct area inspections, enforce safety and quality standards, document issues, and communicate across departments to resolve guest requests and maintain

Qualifications

• High School Diploma or equivalent; 2–3 years in housekeeping supervisory role.
• Associate’s Degree preferred.
• Strong communication and leadership under pressure.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Cincinnati for gaming entertainment; mentors staff to provide superior guest service.
• Prepares work schedules and assigns projects to meet cleaning and guest service standards.
• Coaches staff, conducts training and evaluations, assists in hiring.
• Conducts detailed public area inspections to ensure quality and production standards.
• Resolves guest problems to ensure total customer satisfaction.
• Prepares daily reports and promotes effective communication across departments.
• Conducts property inspections to enforce policies and identify issues.
• Attends meetings and fulfills duties as assigned.

Skills

Supervisory experience

Guest service

Scheduling

Coaching

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Tools

Typewriter

10-key

Computer

Job description

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to oversee back-of-house cleaning operations, ensuring high standards in kitchens and guest areas. You will supervise and coach staff, prepare work schedules, assist in hiring and training, and help achieve superior guest service.

Under the Stewarding Manager, you will conduct area inspections, enforce safety and quality standards, document issues, and communicate across departments to resolve guest requests and maintain