Station Operations Lead — Safety & Service Excellence

Advanced Air LLC; Imperial (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Advanced Air, LLC is seeking a Station Lead to oversee operations at the in-person station. You will supervise CSAs, staff, and training, ensuring safety, quality, and on-time performance for scheduled routes.

You will manage reservations, ticketing, check-in, and customer service while coordinating with the Airline General Manager. You will hire, train, and supervise station personnel, coordinate PSS/DCS processes, staffing, and security compliance, and drive customer satisfaction and

Qualifications

• Bachelor’s degree or equivalent industry experience.
• 2+ years as a supervisor / team leader.
• 2+ years of customer service experience.
• Experience with PSS/DCS Systems preferred.
• Experience with Microsoft Office products including Outlook, and Google Suite including Sheets, Docs, Drive.

Responsibilities

• Supervise station personnel to promote safety, service, and on-time performance.
• Coordinate initial and ongoing training of all assigned station personnel.
• Provide guidance to ensure safety compliance of aircraft, customers, facilities, and staff.
• Draft department schedules to ensure adequate staffing for all active flights.
• Manage station inventory and lounge stock and related service items.
• Coordinate ground transportation for passengers during diversions or IROPS.
• Oversee PSS software management and staff training.
• Ensure coordination of flight operations with Helpdesk during IROPs.

Skills

Supervisor experience

Customer service

PSS/DCS systems

Microsoft Office

Google Suite

Education

Bachelor’s degree or equivalent

Tools

PSS/DCS systems

Microsoft Office

Google Suite

Job description

Advanced Air, LLC is seeking a Station Lead to oversee operations at the in-person station. You will supervise CSAs, staff, and training, ensuring safety, quality, and on-time performance for scheduled routes.

You will manage reservations, ticketing, check-in, and customer service while coordinating with the Airline General Manager. You will hire, train, and supervise station personnel, coordinate PSS/DCS processes, staffing, and security compliance, and drive customer satisfaction and