Cargo Operations Service Manager — Lead Safety & Service

Delta Air Lines, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Delta Air Lines, Inc. is seeking an Operations Service Manager to lead front-line teams at a station, ensuring safe, on-time performance and exceptional customer service.

You will coordinate with contracted partners and monitor daily operations to drive continuous improvement. The role requires strategic decision-making, coaching, and the ability to analyze performance data, provide feedback, and develop action plans.

Qualifications

• Proven leadership of front-line teams.
• Experience in safety and security in an operations environment.
• Ability to set performance standards and measure outcomes.

Responsibilities

• Serve as operational liaison between Delta and contracted partners at a station.
• Monitor safety observations and provide coaching, training and corrective action.
• Ensure adherence to Safety Business Plan and divisional standards.
• Communicate timely and accurate information to drive accountability.

Skills

Leadership

Customer service

Safety compliance

Performance analysis

Coaching and training

Stakeholder management

Job description

Delta Air Lines, Inc. is seeking an Operations Service Manager to lead front-line teams at a station, ensuring safe, on-time performance and exceptional customer service.

You will coordinate with contracted partners and monitor daily operations to drive continuous improvement. The role requires strategic decision-making, coaching, and the ability to analyze performance data, provide feedback, and develop action plans.