Station Operations Manager - Service, Safety & Team Leadership

Aircarecolorado; Northern (KY); Hybrid; USD 48,000 - 55,000; Full time

Job summary

Aircarecolorado is seeking a station supervisor to oversee operations at multiple locations, ensuring service quality within budget and policy guidelines.

The role requires 2-5 years of supervisory experience, a high school diploma, and a valid driver's license. You will lead staff, manage remitter and voucher programs, handle customer issues, and ensure safety and regulatory compliance while coordinating routine station maintenance.

Qualifications

• High school diploma required with some college preferred or equivalent combination of education and experience.
• 2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.
• Previous vehicle inspection experience is preferred.
• Valid driver's license and good driving record.

Responsibilities

• Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service.
• Ensuring that all customer complaints and damage claims are documented and appropriately resolved.
• Prepare and submit administrative reports in a timely manner.
• Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures.
• Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks.
• Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes: Receive and properly secure remitter certificate inventory; Process remitter transactions – debit, credit, voids and refunds; Provide training on remitter program – including how to use the remitter application and payment processing terminal.
• Provide for manpower needs of the station by leading and managing staff members. This includes: Creating a working environment that generates high employee morale and productivity; Scheduling, assigning, and directing work to meet performance standards and contract requirements; Selecting, coaching, training, and managing performance of team.
• Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
• Conducting new hire and annual performance reviews in established timeframes
• Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines
• Maintain compliance to all quality assurance standards and associated procedures
• Travel to other stations to provide management and staffing support as needed

Skills

Learn quickly

Independent worker

Communication skills

Interpersonal skills

Customer service

MS Office

Physical ability

Weather readiness

Education

High School Diploma

Some college preferred

Tools

Remitter program

Job description

Aircarecolorado is seeking a station supervisor to oversee operations at multiple locations, ensuring service quality within budget and policy guidelines.

The role requires 2-5 years of supervisory experience, a high school diploma, and a valid driver's license. You will lead staff, manage remitter and voucher programs, handle customer issues, and ensure safety and regulatory compliance while coordinating routine station maintenance.