Station Agent Lead

Grant Aviation, Inc.; Dillingham (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

AD&D

PTO & holidays

Flight benefits

401(k)

Employee assistance program

HSA

Voluntary life

Disability (short/long)

Voluntary accident

Critical illness

Hospital indemnity

Job summary

Grant Aviation, Inc. in Alaska is seeking a Station Agent Lead based in Dillingham to oversee ramp operations and support RSAs in daily tasks. You will manage opening/closing, passenger assistance, and loading procedures to ensure safe, efficient service.

The role requires leadership, strong communication, and the ability to train a team in a fast-paced environment. A high school diploma and valid DL are required, with eligibility for hazmat training and background checks.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with acceptable driving record.
• Ability to pass a 10-year background check and to work in the US.
• Ability to frequently lift and/or move up to 70 pounds.
• Subject to the 12-month training requirements for hazmat.
• Self-motivated and solution-oriented individual to anticipate the needs of others in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Ability to perform tasks within parameters specified by various regulatory agencies.

Responsibilities

• Oversee ramp services and open/close operations.
• Assist passengers with special needs and manage baggage and freight.
• Coordinate flight schedules, routing, and loading operations.
• Supervise ramp activities and report safety issues.
• Lead, motivate, and train the ramp team.

Skills

Excellent communication

Interpersonal skills

Self-motivated

Solution oriented

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 360 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

Position: Station Agent Lead

Life On The Job

This position is based in Dillingham where you will be scheduled to work on a two-week rotation.

In the role of Station Agent Lead, you will oversee and support the ramp service agents (RSAs) to carry out all functions of the ramp, including opening and closing operations, meeting, loading, and offloading aircraft, processing luggage and freight, and assisting passengers with special needs. The Station Agent Lead manages flight schedules, routing, and passenger and freight loading operations, as well as overall ramp supervision and safety reporting activities. Leadership skills are key in this role as you will help guide, motivate, and train up your team.

What We Offer

• Medical, dental, and vision.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short- and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity.

What You Offer

• Excellent communication and interpersonal skills.
• Self-motivated and solution oriented to anticipate the needs of others in a fast-paced environment.
• General comfort with Microsoft Office applications.

• A commitment to respectful and effective customer service.
• Ability & knowledge to inspect and operate heavy equipment.
• Carrying oneself with integrity, professionalism, and resourcefulness always.

This Role Requires

• High school diploma or equivalent.
• Valid driver's license and acceptable driving record.
• Ability to pass a 10-year background check and to work in the US.
• Ability to frequently lift and/or move up to 70 pounds.
• Subject to the 12-month training requirements for hazmat.
• Self-motivated and solution-oriented individual to anticipate the needs of others in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Ability to perform tasks within parameters specified by various regulatory agencies.

Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at [e-mail].