Customer Service Agent

Grant Aviation, Inc.; Bethel (AK); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision.

Flight benefits.

PTO and paid holidays.

401(k) program.

Life insurance and AD&D.

Employee assistance program.

HSA for qualified plans.

Voluntary life insurance and AD&D.

Voluntary short- and long-term(dis)

Job summary

Grant Aviation, an Alaska-based regional carrier, is seeking a Customer Service Agent to support our rural Alaskan communities. You will book reservations, resolve issues, process payments, and handle data entry while greeting customers in person, by email, and over the phone.

The role requires a high school diploma, at least one year of customer service experience, and the ability to lift about 20 pounds. You’ll be based on the road system near our Bethel location and enjoy flight benefits,

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of customer service experience.
• Ability to lift approximately 20 pounds.
• Live on the road system near our location.

Responsibilities

• Book reservations for passengers' baggage, and cargo.
• Resolve customer service issues.
• Process payments in varying forms.
• Process various reports and perform data input.
• Interact with customers in person, by email and/or over the phone.
• Perform additional duties as assigned.

Skills

Customer service

Physical ability

Education

High School Diploma or equivalent

Job description

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

POSITION: Customer Service Agent

Are you interested in:

• Booking reservations for passengers' baggage, and cargo.
• Resolving customer service issues.
• Processing payments in varying forms.
• Processing various reports and perform data input.
• Interacting with customers in person, by email and/or over the phone.
• Performing additional duties as assigned.

Preferably you:

• Have a High School Diploma or equivalent (required)
• Have one (1) year of customer service experience
• Are able to lift approximately 20 pounds
• Live on the road system near our location

Your Perks:

• Medical, dental, and vision.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short- and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity.

Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: [e-mail].

Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.