Statewide IT Platforms & Support Manager

Oregon Inc; Salem (VA); On-site; USD 97,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Military leave

Disability insurance

Life insurance

Retirement plan

FSAs

Job summary

The Oregon Department of Corrections seeks an IT Manager 2 to lead the Technical Support team within ITS, directing 34 analysts responsible for statewide desktop support across Oregon. You will shape end-user technology services, asset management, desktop standards, and related initiatives to ensure reliable, secure tech for staff statewide.

Responsibilities include strategic planning, budget oversight, staff development, and cross-agency collaboration to deliver effective technology services;

Qualifications

• Six years of supervision, management, or progressively related experience; OR Three years of related experience and a bachelor's degree in a related field.
• Experience leading and supporting a widely distributed technical support team.
• Expertise in desktop and endpoint management, preferably using Microsoft Intune.
• Knowledge of and experience supporting 24/7 operational teams and environments.
• Experience leading technology service delivery in a large, complex organization.
• Expertise in technology asset management and endpoint lifecycle management.
• Budget development, resource allocation, and strategic planning.
• Ability to analyze service performance metrics and implement operational improvements.
• Develop short-, mid-, and long-term strategies and objectives.

Responsibilities

• Lead and direct statewide desktop support services, ensuring technology equipment and software are secure, reliable, and effectively supported.
• Supervise, mentor, and develop a team of 34 technical professionals, fostering accountability, collaboration, and customer service.
• Manage a $7.5 million biennial operating budget, monitoring expenditures and aligning resources with agency priorities.
• Develop and implement technology support strategies, business plans, and initiatives that support DOC's long‑term technology goals.
• Establish and maintain desktop technology standards, policies, procedures, and asset management practices.
• Partner with DOC leadership, state agencies, and external stakeholders to address technology needs, improve services, and manage risks.
• Evaluate service delivery through performance metrics and customer feedback, identifying opportunities for continuous improvement.
• Support enterprise initiatives including strategic planning, business continuity, disaster recovery, and process improvement efforts.
• Provide expert consultation and recommendations to executive leadership on technology operations, investments, and emerging needs.
• Manage the performance of technology systems to determine cost, productivity, and stability levels, and make recommendations for improving technology.
• Create strategies for technology operations, maintenance, upgrades, and incident management response.
• Develop evaluation processes and monitor vendor performance.
• Oversee risk management processes.
• Ability and willingness to travel regularly throughout the state to provide oversight, support, and direction to staff located at multiple work sites.

Job description

The Oregon Department of Corrections seeks an IT Manager 2 to lead the Technical Support team within ITS, directing 34 analysts responsible for statewide desktop support across Oregon. You will shape end-user technology services, asset management, desktop standards, and related initiatives to ensure reliable, secure tech for staff statewide.

Responsibilities include strategic planning, budget oversight, staff development, and cross-agency collaboration to deliver effective technology services;