Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions

Department of Corrections; Pendleton (OR); Hybrid; USD 5,800 - 8,800; Full time

Benefits offered by this job

Health insurance

Pension/Retirement plan

Paid time off

Job summary

The Oregon Department of Corrections is seeking an Information Systems Specialist 5 to keep automation systems secure, connected, and reliable across DOC networks. You will handle regional support while assisting other areas as needed.

Role focuses on incident resolution, documentation, and collaboration with end-users and technical teams to ensure daily operations for prisons, community corrections, and partner agencies. A valid driver’s license is required.

Qualifications

• Four years of information systems experience in technical support or an equivalent IT program.
• Associate degree in computer science or information technology OR completion of a two-year IT program with two years of tech support.
• Bachelor's degree in IT or CS may substitute for all qualifying items.

Responsibilities

• Respond to service requests and incidents.
• Resolve complex incidents and coordinate with end-users.
• Collaborate with technical teams to keep systems operational.
• Support regional operations and provide backup as needed.

Skills

Systems support

ITSM experience

Incident prioritization

Endpoint management

Software/hardware troubleshooting

Documentation & communication

SharePoint & Power Apps

Education

Associate degree

Two-year IT program

Bachelor's in IT/CS substitute

Tools

Intune

Office 365

Power BI

VPN

iSeries client

SharePoint

Power Apps

Job description

Job Details

Initial Posting Date: 11/02/2026

Application Deadline: 11/12/2026

Agency: Department of Corrections

Salary Range: $5,781 - $8,783

Position Type: Employee

Position Title: Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions

Locations: Eastern Oregon Correctional Institution – Pendleton, Oregon; Deer Ridge Correctional Institution – Madras, Oregon

Work Locations: On-site first year, potential hybrid schedule after trial period.

ODOC does not offer visa sponsorship.

Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.

About the Job – Your Role

As an Information Systems Specialist 5, you’ll be the key point of contact ensuring the automation systems used by the Department of Corrections (DOC) staff and multi-jurisdictional partners are operational, secure, and connect to the DOC and AIC networks.

You will primarily support a designated region but also provide expert level support and backup to other areas throughout the state as needed.

This position is essential in maintaining daily operations for our correctional institutions, community corrections, and various outside agency partners.

You’ll respond to service requests, resolve complex incidents, and collaborate closely with end-users and technical teams to ensure seamless functionality of our systems.

Minimum Qualifications

• Four (4) years of information systems experience in technical support OR an associate’s degree in computer science or information technology, OR completion of a two (2) year accredited vocational training program in information technology AND two (2) years of information systems experience in technical support OR a Bachelor's degree in Information Technology or Computer Science may substitute for all of the above.

Requested Skills

• Proven experience in systems support, network troubleshooting, and incident resolution
• Experience working with IT Service Management systems
• Prioritizing and managing multiple incidents and service requests under tight deadlines
• Familiar with endpoint management tools (e.g. Intune or similar)
• Proven experience installing, configuring, and troubleshooting various software/hardware (e.g. iSeries client software, Office 365 software, Power Bi reporting, VPN, ODBC, Electronic Security network)
• Strong documentation, communication, customer service and ability to follow ODOC standards and procedures
• Proficiency working in a team environment
• Familiarity and working experience with all MS products specifically, SharePoint and Power Apps

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME).

This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Required Qualifications and Experience

• Must have a valid driver’s license
• Frequent travel in between sites will be required
• Ability to safely lift, move, and transport PCs, terminals, and other computer equipment weighing up to 25 pounds as part of routine job duties.

Benefits

• Salary range listed above is for non-PERS qualifying applicants.
• PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.
• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long-term disability
• Term life insurance
• Fully paid retirement program Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon.

It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities.

The mission is to protect communities, promote accountability, and transform lives.

The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision.

We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging.

We strive to be an anti-racist corrections system.

Welcoming, inclusive, and respectful of all people.

Free of discrimination, harassment, and retaliation.

The Department offers a variety of programs and opportunities to create a safe and healthy environment to for our staff, volunteers, and adults in custody.

Joining the Oregon Department of Corrections is joining a team working for the benefit of our communities through innovative and proven correctional practices.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.