Technical Support Manager, Information Technology Platforms & Systems Manager 2 (Salem)

Department of Corrections; Salem (VA); On-site; USD 97,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Military leave

Disability insurance

Life insurance

Retirement plan

FSAs

Job summary

The Oregon Department of Corrections seeks an IT Manager 2 to lead the Technical Support team within ITS, directing 34 analysts responsible for statewide desktop support across Oregon. You will shape end-user technology services, asset management, desktop standards, and related initiatives to ensure reliable, secure tech for staff statewide.

Responsibilities include strategic planning, budget oversight, staff development, and cross-agency collaboration to deliver effective technology services;

Qualifications

• Six years of supervision, management, or progressively related experience; OR Three years of related experience and a bachelor's degree in a related field.
• Experience leading and supporting a widely distributed technical support team.
• Expertise in desktop and endpoint management, preferably using Microsoft Intune.
• Knowledge of and experience supporting 24/7 operational teams and environments.
• Experience leading technology service delivery in a large, complex organization.
• Expertise in technology asset management and endpoint lifecycle management.
• Budget development, resource allocation, and strategic planning.
• Ability to analyze service performance metrics and implement operational improvements.
• Develop short-, mid-, and long-term strategies and objectives.

Responsibilities

• Lead and direct statewide desktop support services, ensuring technology equipment and software are secure, reliable, and effectively supported.
• Supervise, mentor, and develop a team of 34 technical professionals, fostering accountability, collaboration, and customer service.
• Manage a $7.5 million biennial operating budget, monitoring expenditures and aligning resources with agency priorities.
• Develop and implement technology support strategies, business plans, and initiatives that support DOC's long‑term technology goals.
• Establish and maintain desktop technology standards, policies, procedures, and asset management practices.
• Partner with DOC leadership, state agencies, and external stakeholders to address technology needs, improve services, and manage risks.
• Evaluate service delivery through performance metrics and customer feedback, identifying opportunities for continuous improvement.
• Support enterprise initiatives including strategic planning, business continuity, disaster recovery, and process improvement efforts.
• Provide expert consultation and recommendations to executive leadership on technology operations, investments, and emerging needs.
• Manage the performance of technology systems to determine cost, productivity, and stability levels, and make recommendations for improving technology.
• Create strategies for technology operations, maintenance, upgrades, and incident management response.
• Develop evaluation processes and monitor vendor performance.
• Oversee risk management processes.
• Ability and willingness to travel regularly throughout the state to provide oversight, support, and direction to staff located at multiple work sites.

Job description

Technical Support Manager, Information Technology Platforms & Systems Manager 2 (Salem)

Position Type: Employee

Location: Salem, Oregon

Salary Range: $8,717 - $13,477

Are you a strategic technology leader who thrives on building high‑performing teams, driving innovation, and delivering exceptional customer service? The Oregon Department of Corrections (DOC) is seeking an experienced IT Manager 2 to lead our Technical Support program and play a key role in shaping technology services across the agency. This is an exciting opportunity to influence statewide IT strategy, manage a large team of technology professionals, and ensure DOC staff have the tools and support they need to successfully carry out the agency’s mission.

• This position requires on‑site work during the first year, with the potential to transition to a hybrid schedule upon successful completion of the trial service period.

Interviews will be conducted in person at the applicable work location.

ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I‑9 and confirm authorization to work in the United States.

About the Job – Your Role

As the manager of the Technical Support section within Information Technology Services (ITS), you will oversee a team of 34 Technical Support Analysts responsible for desktop support operations across the state. You will provide leadership for end‑user technology services, technology asset management, desktop standards, and technical support initiatives while serving as a member of the ITS management team. This position combines strategic planning, budget oversight, staff development, and cross‑agency collaboration to ensure reliable, secure, and effective technology services for DOC employees statewide.

What You’ll Do

• Lead and direct statewide desktop support services, ensuring technology equipment and software are secure, reliable, and effectively supported.
• Supervise, mentor, and develop a team of 34 technical professionals, fostering a culture of accountability, collaboration, and customer service.
• Manage a $7.5 million biennial operating budget, monitoring expenditures and aligning resources with agency priorities.
• Develop and implement technology support strategies, business plans, and initiatives that support DOC's long‑term technology goals.
• Establish and maintain desktop technology standards, policies, procedures, and asset management practices.
• Partner with DOC leadership, state agencies, and external stakeholders to address technology needs, improve services, and manage risks.
• Evaluate service delivery through performance metrics and customer feedback, identifying opportunities for continuous improvement.
• Support enterprise initiatives including strategic planning, business continuity, disaster recovery, and process improvement efforts.
• Provide expert consultation and recommendations to executive leadership on technology operations, investments, and emerging needs.
• Manage the performance of technology systems to determine cost, productivity, and stability levels, and make recommendations for improving technology.
• Create strategies for technology operations, maintenance, upgrades, and incident management response.
• Develop evaluation processes and monitor vendor performance.
• Oversee risk management processes.
• Ability and willingness to travel regularly throughout the state to provide oversight, support, and direction to staff located at multiple work sites.

Minimum Qualifications

Six years of supervision, management, or progressively related experience; OR Three years of related experience and a bachelor's degree in a related field.

Requested Skills

• Experience leading and supporting a widely distributed technical support team.
• Expertise in desktop and endpoint management, preferably using Microsoft Intune.
• Knowledge of and experience supporting 24/7 operational teams and environments.
• Experience leading technology service delivery in a large, complex organization.
• Expertise in technology asset management and endpoint lifecycle management.
• Skill in budget development, resource allocation, and strategic planning.
• Ability to analyze service performance metrics and implement operational improvements.
• Develop short-, mid-, and long-term strategies, goals, and objectives.
• Provide leadership in assigned areas to define technology, including, and not limited to application development, architecture, security, and data management and their processes.
• Manage the performance of technology systems to determine cost, productivity, and stability levels, and make recommendations for improving technology.
• Create strategies for technology operations, maintenance, upgrades, and incident management response.
• Develop evaluation processes and monitor vendor performance.
• Oversee risk management processes.
• Ability and willingness to travel regularly throughout the state to provide oversight, support, and direction to staff located at multiple work sites.

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon. It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities. The mission is to protect communities, promote accountability, and transform lives. The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision.

We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging. We strive to be an anti‑racist corrections system. Welcoming, inclusive, and respectful of all people. Free of discrimination, harassment, and retaliation.

Benefits

Salary range listed above is for non‑PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.

• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long‑term disability
• Term life insurance
• Fully paid retirement program Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

This position is management services and may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

About the Process – What to Expect

After the application deadline, a recruiter will review submissions for education and experience to identify candidates who best fit the minimum qualifications and requested skills. Top candidates will be referred to the hiring manager. The hiring manager will review your application and schedule interviews. Interview will be held with a panel of stakeholders who have completed panel assessment training. Scores will be determined based on predetermined questions and scoring guides. Preferences points will be applied in compliance with relevant laws and bargaining agreements. There may be multiple rounds of interviews. Final candidates will have a background check, PREA check, and reference checks. A Classification and Compensation analyst will review the Workday Application of the successful candidate to determine starting wages. Learn more about Equal Pay. A job offer will be extended through Workday to the successful candidate. Congratulations, and welcome to the team!

Requirements for Employment

Applicants must meet the minimum qualifications on or before the job posting close date. The job posting closes at 11:59 PM (PDT/PST) on the close date.

The successful candidate for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint‑based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, any felony conviction will disqualify you for this position. CJIS clearance is done at the conditional job offer. If you have questions about whether your criminal record could disqualify you, please contact the recruiter for more information.

ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I‑9 and confirm authorization to work in the United States.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Please note – if you are a veteran, you will receive a task in Workday to upload your documents immediately after you submit your initial application. You will have up until 24 hours after the posted application deadline to submit the appropriate documentation.

Equity, Diversity, Inclusion, and Belonging (EDI&B)

The department strives to be a model employer committed to promoting diversity, equity, inclusion, and belonging. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

Additional information can be found from The U.S. Equal Employment Opportunity Commission (EEOC) Know Your Rights.

The Oregon Department of Corrections is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone, (that will have direct contact with residents), who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. Learn more about PREA.