Statewide IT End-User Systems Technician (1-4)

Division of Administration-Office of Technology Services; St. Gabriel (LA); On-site; USD 42,000 - 70,000; Full time

Job summary

Division of Administration-Office of Technology Services in Louisiana seeks an IT Statewide Systems Technician to provide frontline end-user support across the regional offices. The role requires travel, installation and troubleshooting of desktops, laptops, printers, and related devices, and collaboration with EUC teams and vendors.

You will work under the EUC Statewide Systems Support Engineer, handle service requests, and contribute to deployment projects.

Qualifications

• Four years of experience in information technology; OR Six years of full‑time work experience in any field plus two years of information technology; OR An associate's degree in information technology plus two years of information technology; OR A bachelor's degree plus two years of information technology; OR A bachelor's degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of information technology; OR A master's degree plus one year of information technology.

Responsibilities

• Acts as the first point of contact to provide end user support through information updates, creation and tracking of service requests, performing basic or advanced hardware, and software troubleshooting tasks.
• Utilizes ticketing system to receive work orders and log all services provided and hours worked. Documents solutions for issue and problem resolution for future knowledge base needs.
• Acts as a technical lead for team members and assists with providing basic, advanced and highly complex onsite and remote end user hardware, software and application support for devices including desktops, laptops, tablets, phones, printers, scanners, audio/video units, fax units and associated peripherals in customer offices.

Job description

Division of Administration-Office of Technology Services in Louisiana seeks an IT Statewide Systems Technician to provide frontline end-user support across the regional offices. The role requires travel, installation and troubleshooting of desktops, laptops, printers, and related devices, and collaboration with EUC teams and vendors.

You will work under the EUC Statewide Systems Support Engineer, handle service requests, and contribute to deployment projects.