Statewide End-User Tech – Field Support & Deployments

State of Louisiana; Plaquemine (LA); On-site; USD 60,000 - 82,000; Full time

Job summary

State of Louisiana is seeking an IT Statewide Systems Technician to support End User Computing in regional offices. You will handle end-user hardware, software, and account tasks, coordinate testing and deployments, and assist with large-scale hardware/software projects. Travel within the region is required.

Requires IT experience and diverse hardware knowledge; the incumbent reports through EUC Statewide Systems Support Engineer and participates in on-call rotations.

Qualifications

• Four years of experience in information technology; OR
• Six years of full-time work experience in any field plus two years in IT; OR
• An associate's degree in IT plus two years in IT; OR
• A bachelor's degree plus two years in IT; OR
• A bachelor's degree with 24 credits in IT/CS/engineering/mathematics/business analytics plus one year in IT; OR
• A master's degree plus one year in IT.

Responsibilities

• Serve as first point of contact to provide end user support and manage service requests.
• Perform hardware/software troubleshooting and user/system account management tasks.
• Lead testing of new software/hardware settings and coordinate deployments.
• Install, configure, repair and decommission devices; support regional offices.
• Travel within the domiciled region and possibly around the state for support.

Education

Bachelor's degree

Two years information technology experience

Tools

Ticketing system

Networking basics

Job description

State of Louisiana is seeking an IT Statewide Systems Technician to support End User Computing in regional offices. You will handle end-user hardware, software, and account tasks, coordinate testing and deployments, and assist with large-scale hardware/software projects. Travel within the region is required.

Requires IT experience and diverse hardware knowledge; the incumbent reports through EUC Statewide Systems Support Engineer and participates in on-call rotations.