Statewide IT Service & Provisioning Technician

State of Louisiana; Baton Rouge (LA); On-site; USD 48,000 - 72,000; Full time

Job summary

The State of Louisiana is seeking an IT Statewide Systems Technician to support network communications services by processing complex service requests, coordinating with vendors, and maintaining service documentation for enterprise voice and data networks in Baton Rouge.

The role involves providing pricing estimates, preparing quotes, and ensuring compliance with purchasing regulations while contributing to continuity during emergencies and audits.

Responsibilities

• Receives and processes highly complex service requests for communication solutions using Inventory Management Software and internal tracking tools.
• Assists customers with multifaceted service request submissions, guidance on options.
• Ensures all procurements comply with state purchasing regulations and internal standards.
• Maintains accurate records of service orders, communications inventory, billing-related data, and provisioning activities.
• Updates inventory systems with service changes, installations, and retirements.
• Ensures documentation supports agency billing and audits.
• Defines highly complex service requirements with NCS Operations and provides pricing estimates.
• Prepares accurate quotes based on service types, vendor pricing, and internal standards.
• Coordinates with technical vendors during procurement and installation to ensure timely delivery.
• Tracks vendor activity and confirms services meet specifications and customer expectations.
• Communicates with NCS and agency staff and vendors to resolve scheduling or service-related issues.
• Participates in regular audits of service orders and inventory records to ensure accuracy.
• Provides remote service support during declared emergencies.
• Assists with operational continuity efforts for designated Emergency Support Functions (ESFs).
• Participates in technical training, vendor briefings, and workshops to stay current on voice provisioning systems.
• Performs special projects, reporting, tasks, and other responsibilities as directed by leadership.

Tools

Inventory Management Software

Job description

The State of Louisiana is seeking an IT Statewide Systems Technician to support network communications services by processing complex service requests, coordinating with vendors, and maintaining service documentation for enterprise voice and data networks in Baton Rouge.

The role involves providing pricing estimates, preparing quotes, and ensuring compliance with purchasing regulations while contributing to continuity during emergencies and audits.