Statewide Eligibility Operations Specialist I

State of Florida; Tampa (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

State of Florida, Tampa-based, seeks an OPS Government Operations Consultant I to support statewide eligibility processing and improve efficiency. The role emphasizes research, data analysis, and timely disposition of actions while adhering to ESS and policy requirements.

The position requires handling high-volume workload, coordinating with ESS staff, and applying analytical judgment to resolve issues and ensure compliance with federal and state guidelines.

Qualifications

• Experience with public assistance programs and eligibility operations.
• Strong data analysis and reporting skills.
• Ability to review cases for compliance with policies and requirements.
• Familiarity with quality assurance concepts and improvement.
• Proficient in MS Office applications (Excel, Word, Outlook, Teams).

Responsibilities

• Review and process eligibility actions requiring research or clarification.
• Analyze case information to determine next steps for applications, renewals, and changes.
• Identify and resolve discrepancies and errors that delay disposition.
• Ensure compliance with federal and state requirements and ESS policies.
• Prepare reports and tracking on workload, issues, and corrective actions.
• Collaborate with regional and statewide staff to resolve complex case issues.

Skills

Eligibility programs

Data analysis

Case processing

Quality assurance

MS Office

Tools

Excel

Outlook

Teams

Job description

State of Florida, Tampa-based, seeks an OPS Government Operations Consultant I to support statewide eligibility processing and improve efficiency. The role emphasizes research, data analysis, and timely disposition of actions while adhering to ESS and policy requirements.

The position requires handling high-volume workload, coordinating with ESS staff, and applying analytical judgment to resolve issues and ensure compliance with federal and state guidelines.