Statewide Eligibility Operations Consultant I

Florida; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), is seeking an OPS Government Operations Consultant I to support statewide eligibility operations in Orlando. The role involves processing eligibility actions, analyzing data, and helping improve timeliness and accuracy in a high-volume environment.

The incumbent will collaborate with ESS leadership and staff statewide to identify processing issues, resolve barriers, and contribute to continuous improvement

Qualifications

• Knowledge of eligibility programs and eligibility determination processes.
• Public assistance eligibility operations and case processing procedures.
• Data analysis and operational reporting.

Responsibilities

• Review and process eligibility actions requiring research and clarification.
• Analyze case information to determine next steps for eligibility actions.
• Research and resolve discrepancies and errors to prevent delays.
• Ensure compliance with federal and state requirements and ESS instructions.
• Prepare reports and tracking for assigned actions and issues.

Skills

Eligibility programs

Case processing

Data analysis

MS Excel

Policy compliance

Tools

Electronic case management systems

Job description

Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), is seeking an OPS Government Operations Consultant I to support statewide eligibility operations in Orlando. The role involves processing eligibility actions, analyzing data, and helping improve timeliness and accuracy in a high-volume environment.

The incumbent will collaborate with ESS leadership and staff statewide to identify processing issues, resolve barriers, and contribute to continuous improvement