Statewide Eligibility Operations Analyst I

My Florida CFO; Orlando, Northern (FL, KY); Hybrid; USD 60,000 - 76,000; Full time

Job summary

Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), seeks an OPS Government Operations Consultant I to support statewide eligibility operations in Orlando. The role involves analyzing case actions, coordinating with ESS leadership, ensuring compliance, and improving processing efficiency.

The selected candidate will handle research, data-driven reviews, and reporting while maintaining confidentiality and supporting statewide initiatives.

Qualifications

• Knowledge of eligibility programs and eligibility determination processes.
• Public assistance eligibility operations knowledge preferred.
• Case processing procedures and workflow management.
• State and federal program requirements.
• Data analysis and operational reporting.
• Quality assurance and quality improvement principles.
• Microsoft Office applications (Excel, Word, Outlook, Teams).
• Electronic case management systems experience.

Responsibilities

• Review and process eligibility actions requiring research and clarification.
• Analyze case information to determine next steps for eligibility actions.
• Research and resolve discrepancies or errors delaying disposition.
• Ensure compliance with policies, federal and state requirements.
• Maintain tracking for actions and corrective actions.
• Prepare reports and summaries for management review.
• Identify barriers and recommend efficiency improvements.
• Participate in workgroups and special projects.

Skills

Data analysis

Operational reporting

Quality assurance

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Case management systems

Research skills

Tools

Florida eligibility system

State and federal eligibility systems

Databases

Job description

Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), seeks an OPS Government Operations Consultant I to support statewide eligibility operations in Orlando. The role involves analyzing case actions, coordinating with ESS leadership, ensuring compliance, and improving processing efficiency.

The selected candidate will handle research, data-driven reviews, and reporting while maintaining confidentiality and supporting statewide initiatives.