Human Services Eligibility Operations Analyst I

Florida; Fort Lauderdale (FL); On-site; USD 52,000 - 76,000; Part time

Job summary

Florida Department of Children and Families is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations. The role emphasizes processing actions, analyzing case data, and resolving barriers to disposition in a high‑volume environment.

The incumbent will collaborate with ESS leadership, maintain tracking mechanisms, and produce management reports while ensuring compliance with policies and timelines.

Qualifications

• Knowledge of or ability to learn eligibility programs and determination processes.
• Experience with public assistance eligibility operations and case processing workflows.
• Ability to analyze operational data and generate actionable reports.
• Strong attention to detail and ability to manage multiple priorities in a high‑volume environment.

Responsibilities

• Review and process eligibility actions requiring research or clarification.
• Analyze case information to determine next steps for eligibility actions.
• Research and resolve discrepancies, errors, or missing information.
• Ensure compliance with federal/state requirements and ESS operating instructions.
• Prepare reports and monitor workload to meet timeframes.

Skills

Eligibility programs

Data analysis

Case processing

Quality assurance

Microsoft Excel

Communication

Tools

Eligibility systems

Job description

Florida Department of Children and Families is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations. The role emphasizes processing actions, analyzing case data, and resolving barriers to disposition in a high‑volume environment.

The incumbent will collaborate with ESS leadership, maintain tracking mechanisms, and produce management reports while ensuring compliance with policies and timelines.