Eligibility Operations Analyst — Case Actions & Compliance

FDOT; Fort Lauderdale (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Human Services Program Consultant I to support statewide eligibility operations. Responsibilities include reviewing case actions, researching discrepancies, and coordinating with ESS staff to improve efficiency and timeliness.

The role requires analytical ability, attention to detail, and the capacity to manage high-volume workloads while maintaining confidentiality and policy compliance.

Qualifications

• Knowledge of eligibility programs and determination processes.
• Experience with public assistance eligibility operations is preferred.

Responsibilities

• Review and process eligibility case actions requiring research or follow-up.
• Analyze case information to determine next steps for eligibility actions.
• Identify and resolve discrepancies and barriers to timely disposition.
• Coordinate with ESS staff to resolve complex issues.
• Prepare reports and maintain tracking for case actions.

Skills

Eligibility programs

Case processing

Data analysis

Quality assurance

Microsoft Excel

Communication

Research

Problem-solving

Tools

Electronic case management systems

Microsoft Office Suite

Job description

Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Human Services Program Consultant I to support statewide eligibility operations. Responsibilities include reviewing case actions, researching discrepancies, and coordinating with ESS staff to improve efficiency and timeliness.

The role requires analytical ability, attention to detail, and the capacity to manage high-volume workloads while maintaining confidentiality and policy compliance.