State Farm Customer Service Representative Mandarin Required

STATE FARM - MONTINI XAVIER INSURANCE AGENCY INC; New York (NY); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

STATE FARM - MONTINI XAVIER INSURANCE AGENCY INC is seeking a motivated professional for a dynamic role at their retail branch in Queens, NY. Candidates must possess over 5 years of experience in sales or customer retention and hold a Property & Casualty license or be in the process of obtaining it.

The position requires excellent communication skills and the ability to multi-task effectively. The role offers a competitive salary between $50K and $100K plus performance bonuses, with great potential for advancement after one year of service.

Qualifications

• Minimum 5 years of experience in sales or customer retention.
• Excellent communication, writing, and listening skills essential.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Daily follow up with clients to address their concerns.
• Resolve issues to maintain client satisfaction.
• Discuss coverage gaps to enhance existing accounts.
• Multi-task effectively to complete daily tasks.

Skills

Sales experience

Customer retention

Relationship management

Communication skills

Microsoft Office knowledge

Bilingual (Spanish, Mandarin, or Cantonese)

Education

Property & Casualty license (or in progress)

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

This position is with an established retail branch of a fortune 50 insurance company in Queens, NY. It is a fast paced working environment where organizational and multitasking skills are REQUIRED. Strong potential for advancement opportunities. Benefits are offered after 1 year of service as well as annual bonuses and increases based on performance. Annual salary of 50K-100K plus bonuses based on experience.

Responsibilities and Duties

• Daily follow up with existing clients to address concerns with their accounts.
• Be resourceful in resolving issues to maintain client satisfaction.
• Develop and strengthen relationships to retain existing business.
• Discuss coverages and gaps to increase/add new products to existing client's accounts
• Manage time and multi-task to complete all necessary tasks daily

Qualifications and Skills

• Must have a minimum of 5 years of sales/customer retention/relationship management experience handling new and existing accounts in a fast paced sales environment. Prior insurance experience a plus. Must currently have a Property & Casualty license or be in the process of obtaining the license. Must speak Spanish, Mandarin or Cantonese. Will train industry knowledge.
• Self-motivated and quick thinking
• MUST possess excellent communication, writing, speaking, and listening skills
• MUST possess excellent computer knowledge & usage of various Microsoft Office programs such as Outlook, Excel, Word, etc.
• MUST pass background check
• Be willing to obtain or already possess the NY Property & Casualty license
• Multi-lingual Mandarin