Chinese-Bilingual Customer Service & Sales Representative

Farmers Insurance - Oklahoma; Ontario (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Mon-Fri schedule

Career growth

Flexible schedule

Monthly commission

Monthly bonus

Appreciation lunches

Work-life balance

Family friendly

PTO

401K match

Job summary

Zhina Zhou Farmers Insurance Agency in Ontario, California seeks a full-time Customer Service and Sales Representative to maintain strong client relationships and grow new business.

Successful candidates will deliver outstanding service in English and Chinese, manage inquiries, and support product questions while building a knowledge base of our evolving offerings; a positive attitude and proactive sales skills are essential for career growth and earning potential.

Qualifications

• Must be bilingual in English and Chinese.
• Insurance license required.
• Excellent written and verbal communication skills.

Responsibilities

• Provide excellent customer service in English and Chinese.
• Answer customer inquiries in a timely manner.
• Assist customers with product and service-related questions.
• Resolve customer complaints and concerns in a professional manner.
• Maintain customer records in a secure database.
• Utilize problem-solving skills to resolve customer issues.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Bilingual English/Chinese

Customer service

Sales

Job description

Job Description

Join a team that cares about its customers and you! The Zhina Zhou Farmers Insurance Agency in Ontario, California is looking for a full-time Customer Service and Sales Representative.

You will be responsible for maintaining strong business relationships with current clients, and playing a vital role in growing new business.

To be successful in this role, you must have a strong understanding of customer service principles and able to deliver outstanding support in both English and Chinese.

This position requires excellent communication skills and the ability to multitask, while ensuring customer inquiries are handled accurately and in a professional, courteous, and timely manner.

With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. to join our team and start on a journey of unlimited earning potential and excellent career growth.

Benefits

• Mon-Fri Schedule
• Career Growth Opportunities
• Flexible Schedule
• Monthly Commission
• Monthly Bonus
• Appreciation Lunches
• Home and Work Life Balance
• Family Friendly
• Paid Time Off (PTO)
• 3% Match on 401K

Responsibilities

• Provide excellent customer service in both English and Chinese.
• Answer customer inquiries in a timely manner.
• Assist customers with product and service-related questions.
• Resolve customer complaints and concerns in a professional manner.
• Maintain customer records in a secure database.
• Utilize problem-solving skills to resolve customer issues.
• Develop and maintain a knowledge base of the evolving products and services.

Requirements

• Positive personality
• Coachable and open to constructive criticism
• Excellent written and verbal communication skills
• Honest and has integrity
• Intrinsically driven to be successful
• Resourceful and intuitive
• Possess a genuine willingness to learn
• Great self-starter with a sense of urgency
• Chinese Bilingual Required
• Insurance License Required