Customer Service Representative - State Farm Agent Team Member

Junjie Yang - State Farm Agent; Chicago (IL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Résumé du poste

Junjie Yang State Farm Agency seeks a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and assist with updates and claims. The role emphasizes attention to detail, empathy, and teamwork to support community members and agency growth.

The position offers bilingual interaction, opportunity for advancement, and a supportive environment within a growing insurance agency.

Qualifications

• Must be bilingual in Chinese (Mandarin) with Cantonese a plus.
• Property and Casualty license required (must be able to obtain).
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Work authorization is required; OPT/CPT holders are welcome.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Bilingual Mandarin

Communication skills

Detail-oriented

Multitasking

Customer service

Work authorization

Description du poste

Benefits:

• 401(k) matching
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

ROLE DESCRIPTION:

As a Customer Service Representative with Junjie Yang State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Must be bilingual in Chinese - Mandarin. Cantonese is a plus.
• Property and Casualty license required. (Must be able to obtain).
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Work authorization is required. OPT/CPT holders are welcome.