Bilingual Insurance CSR (Mandarin) – Growth & Benefits

Junjie Yang - State Farm Agent; Chicago (IL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Résumé du poste

Junjie Yang State Farm Agency seeks a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and assist with updates and claims. The role emphasizes attention to detail, empathy, and teamwork to support community members and agency growth.

The position offers bilingual interaction, opportunity for advancement, and a supportive environment within a growing insurance agency.

Qualifications

• Must be bilingual in Chinese (Mandarin) with Cantonese a plus.
• Property and Casualty license required (must be able to obtain).
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Work authorization is required; OPT/CPT holders are welcome.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Bilingual Mandarin

Communication skills

Detail-oriented

Multitasking

Customer service

Work authorization

Description du poste

Junjie Yang State Farm Agency seeks a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and assist with updates and claims. The role emphasizes attention to detail, empathy, and teamwork to support community members and agency growth.

The position offers bilingual interaction, opportunity for advancement, and a supportive environment within a growing insurance agency.