State Farm - Customer Service Representative - Mandarin Required

State Farm; New York (NY); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm in Queens, NY is seeking a sales/relationship specialist for a fast-paced retail branch of a fortune 50 insurance company. The role emphasizes organization, multitasking, and client service, with opportunities for advancement. Benefits after 1 year and annual bonuses based on performance are offered.

Salary ranges from 50K to 100K plus bonuses depending on experience. You will follow up with existing clients daily, address account concerns, discuss coverages to identify gaps, and

Qualifications

• Minimum 5 years of sales/relationship management experience in a fast-paced environment. Insurance experience a plus.

Responsibilities

• Follow up daily with existing clients to address account concerns.
• Resolve issues to maintain client satisfaction.
• Develop and strengthen relationships to retain business.
• Discuss coverages to identify gaps and cross-sell products to existing clients.
• Manage time and multitask to complete daily tasks.

Skills

5+ years sales/relationship mgmt

Customer relationship management

Multitasking

Communication skills

Microsoft Office proficiency

Multilingual (Spanish/Mandarin/Canton)

Education

Property & Casualty license

Tools

Outlook

Excel

Word

Job description

Job Summary

This position is with an established retail branch of a fortune 50 insurance company in Queens, NY. It is a fast paced working environment where organizational and multitasking skills are REQUIRED. Strong potential for advancement opportunities. Benefits are offered after 1 year of service as well as annual bonuses and increases based on performance. Annual salary of 50K-100K plus bonuses based on experience.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

This position is with an established retail branch of a fortune 50 insurance company in Queens, NY. It is a fast paced working environment where organizational and multitasking skills are REQUIRED. Strong potential for advancement opportunities. Benefits are offered after 1 year of service as well as annual bonuses and increases based on performance. Annual salary of 50K-100K plus bonuses based on experience.

Responsibilities And Duties

• Daily follow up with existing clients to address concerns with their accounts.
• Be resourceful in resolving issues to maintain client satisfaction.
• Develop and strengthen relationships to retain existing business.
• Discuss coverages and gaps to increase/add new products to existing client's accounts
• Manage time and multi-task to complete all necessary tasks daily

Qualifications And Skills

• Must have a minimum of 5 years of sales/customer retention/relationship management experience handling new and existing accounts in a fast paced sales environment. Prior insurance experience a plus. Must currently have a Property & Casualty license or be in the process of obtaining the license. Must speak Spanish, Mandarin or Cantonese. Will train industry knowledge.
• Self-motivated and quick thinking
• MUST possess excellent communication, writing, speaking, and listening skills
• MUST possess excellent computer knowledge & usage of various Microsoft Office programs such as Outlook, Excel, Word, etc.
• MUST pass background check
• Be willing to obtain or already possess the NY Property & Casualty license
• Multi-lingual Mandarin