Startup Cloud Onboarding & Ops Associate

Amazon Web Services (AWS); Seattle (WA); On-site; USD 34,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. seeks an Operations Associate for the AWS Activate team in Seattle to manage day‑to‑day onboarding of startup customers and provide exceptional service.

The role requires handling applications, data securely, and communicating effectively with various stakeholders. Preferred background includes fraud investigation/detection in finance and IT environments, plus experience with SQL/automation.

Qualifications

• 1+ years of work in the customer service/contact center industry experience.
• Bachelor's degree
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint).
• Experience in developing SOP to build mechanism for complicated working process

Responsibilities

• Works across multiple internal tools to review, validate, and process customer applications
• Handles sensitive customer data adhering to internal data security protocol
• Responds to external and internal customer inquiries with excellent communication and professionalism
• Background in Fraud investigation/detection/analysis in a credit/banking space is highly preferable.

Skills

Customer service

Communication

Microsoft Office

SOP development

Education

Bachelor's degree

Tools

SQL Server

MySQL

Automation tools

Version control

Job description

Amazon Web Services, Inc. seeks an Operations Associate for the AWS Activate team in Seattle to manage day‑to‑day onboarding of startup customers and provide exceptional service.

The role requires handling applications, data securely, and communicating effectively with various stakeholders. Preferred background includes fraud investigation/detection in finance and IT environments, plus experience with SQL/automation.