Startup Support Manager, Startup ACE Activate

Amazon; Seattle (WA); On-site; USD 71,349,000 - 124,789,000; Full time

Job summary

Amazon Web Services (AWS) Activate team is seeking an Operations Associate to manage day-to-day onboarding of startup customers and provide exceptional service. The role spans multiple internal tools, data protection, and responsive communications with customers and internal teams.

Preferred background includes fraud analysis, IT environment management, and scripting or programming knowledge. AWS values diverse experiences and offers growth opportunities and work-life balance.

Qualifications

• 1+ years of work in the customer service/contact center industry experience.
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint).
• Experience in developing SOP to build mechanism for complicated working process.
• 1+ years of managing IT environments on behalf of customers experience.
• Experience in SQL Server/MySQL, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).

Responsibilities

• Works across multiple internal tools to review, validate, and process customer applications.
• Handles sensitive customer data adhering to internal data security protocol.
• Responds to external and internal customer inquiries with excellent communication and professionalism.
• Background in Fraud investigation/detection/analysis in a credit/banking space is highly preferable.

Skills

Customer service

Communication skills

MS Office

SOP development

IT environment management

SQL Server

MySQL

Automation

Version control

Scripting languages

Education

Bachelor's degree

Job description

Startup Support Manager, Startup ACE Activate

Job ID: 10514223 | Amazon Web Services, Inc.

Amazon.com has been rated one of the most admired companies in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business (AWS) has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses within the start-up community, take their computing infrastructures and applications into the cloud.

The AWS Activate team is seeking a talented, driven, and detail oriented Operations Associate to join an organization that is responsible for driving adoption of the AWS platform by startups around the world. This is a unique opportunity to play a key role in a fast growing business, and to provide significant value for customers building lean, innovative new companies. As an Operations Associate on the AWS Activate team, you are responsible for the day-to-day operational tasks involved in onboarding customers to the Activate program and providing exceptional customer service.

Key job responsibilities

• Works across multiple internal tools to review, validate, and process customer applications
• Handles sensitive customer data adhering to internal data security protocol
• Responds to external and internal customer inquiries with excellent communication and professionalism
• Background in Fraud investigation/detection/analysis in a credit/banking space is highly preferable.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 1+ years of work in the customer service/contact center industry experience
• Bachelor's degree
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• Experience in developing SOP to build mechanism for complicated working process

Preferred Qualifications

• 1+ years of managing IT environments on behalf of customers experience
• Experience in SQL Server/MySQL, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Preferred Qualifications

• 1+ years of managing IT environments on behalf of customers experience
• Experience in SQL Server/MySQL, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 24.90 - 43.55 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.