Startup Activate: Onboarding & Support Lead

Amazon; Seattle (WA); On-site; USD 71,349,000 - 124,789,000; Full time

Job summary

Amazon Web Services (AWS) Activate team is seeking an Operations Associate to manage day-to-day onboarding of startup customers and provide exceptional service. The role spans multiple internal tools, data protection, and responsive communications with customers and internal teams.

Preferred background includes fraud analysis, IT environment management, and scripting or programming knowledge. AWS values diverse experiences and offers growth opportunities and work-life balance.

Qualifications

• 1+ years of work in the customer service/contact center industry experience.
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint).
• Experience in developing SOP to build mechanism for complicated working process.
• 1+ years of managing IT environments on behalf of customers experience.
• Experience in SQL Server/MySQL, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).

Responsibilities

• Works across multiple internal tools to review, validate, and process customer applications.
• Handles sensitive customer data adhering to internal data security protocol.
• Responds to external and internal customer inquiries with excellent communication and professionalism.
• Background in Fraud investigation/detection/analysis in a credit/banking space is highly preferable.

Skills

Customer service

Communication skills

MS Office

SOP development

IT environment management

SQL Server

MySQL

Automation

Version control

Scripting languages

Education

Bachelor's degree

Job description

Amazon Web Services (AWS) Activate team is seeking an Operations Associate to manage day-to-day onboarding of startup customers and provide exceptional service. The role spans multiple internal tools, data protection, and responsive communications with customers and internal teams.

Preferred background includes fraud analysis, IT environment management, and scripting or programming knowledge. AWS values diverse experiences and offers growth opportunities and work-life balance.