Contract Onboarding Lead - AI-Driven Cloud Ops

Socket.dev; Seattle (WA); On-site; USD 134,000 - 181,000; Full time

Job summary

Amazon AWS Billing Contract Onboarding is seeking a technical leader to own end-to-end onboarding workflows, mentor peers, and drive automation across Sales, Legal, Finance, and Engineering. This role focuses on reducing manual effort, improving accuracy, and delivering exceptional customer experiences at scale.

You will guide roadmap decisions, deep-dive on onboarding metrics, and champion scalable processes that meet business needs while maintaining SLAs and operational excellence.

Qualifications

• Bachelor's degree or equivalent
• 5+ years of sales operations or equivalent experience
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience applying AI, machine learning, or automation tools to improve operational workflows
• Experience working within a high-growth, technology company
• Experience with cloud, server or infrastructure technologies and business models
• Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
• Experience building or championing automation solutions that reduced manual effort at scale

Responsibilities

• Own and execute complex contract onboarding workflows end-to-end, ensuring accuracy, timeliness, and a seamless customer experience
• Serve as the subject matter expert on onboarding processes, tools, and policies - the person peers and partners turn to for guidance
• Apply AI and automation knowledge to identify opportunities for streamlining operations, reducing manual effort, and improving accuracy across onboarding workflows
• Influence the team's roadmap by identifying gaps, proposing solutions, and driving consensus on approaches that meet business needs
• Dive deep into customer onboarding metrics, prioritize root cause resolution, and champion enhancements and automation that raise the bar
• Collaborate cross-functionally with Sales, Legal, Finance, and Engineering teams to resolve bottlenecks and improve the onboarding experience
• Bring proven experience working within operations organizations to drive structure, rigor, and scalable processes
• Mentor and coach teammates, share knowledge, and help elevate the team's collective capability
• Identify and mitigate risks proactively, ensuring SLAs are met and results are delivered consistently
• Drive process improvements and operational excellence by optimizing workflows and establishing best practices
• Communicate findings, recommendations, and decisions clearly to leadership and cross-functional partners
• Champion an inclusive team culture built on empathy, active listening, and collaboration

Skills

Sales operations

Data analysis

AI/Automation

Cross-functional collaboration

Mentoring

Education

Bachelor's degree or equivalent

Tools

Automation tools

Cloud technologies

Job description

Amazon AWS Billing Contract Onboarding is seeking a technical leader to own end-to-end onboarding workflows, mentor peers, and drive automation across Sales, Legal, Finance, and Engineering. This role focuses on reducing manual effort, improving accuracy, and delivering exceptional customer experiences at scale.

You will guide roadmap decisions, deep-dive on onboarding metrics, and champion scalable processes that meet business needs while maintaining SLAs and operational excellence.