Standby Generator Field Service Technician

Heartland Home Services; Grandville (MI); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid vacation

Continuing education

Tool allowance

Uniforms provided

Service truck

Job summary

Heartland Home Service seeks an experienced Residential Generator Service Technician to troubleshoot, repair, and maintain standby generators. The role includes scheduled maintenance and emergency service, with a focus on safety, independence, and collaboration with other technicians.

The ideal candidate will diagnose complex electrical and engine systems, read wiring diagrams, and use service management tools. Experience with Generac/Kohler is preferred; a valid driver's license is required.

Qualifications

• Experience servicing standby power generators.
• Strong knowledge of electrical systems, controls, circuitry, and diesel or gaseous engines.
• Ability to read and interpret wiring diagrams, schematics, and technical manuals.
• Strong troubleshooting and diagnostic skills.
• Proficient with MS Office and service management software.
• Valid driver’s license with acceptable driving record.
• Ability to work independently and manage service calls.
• Ability to lift equipment and work indoors/outdoors.

Responsibilities

• Service, repair, modify, diagnose, and rebuild standby generators.
• Perform preventative maintenance, inspections, and emergency repair services.
• Troubleshoot electrical, fuel, cooling, charging, and control systems.
• Diagnose generator and transfer switch failures and determine appropriate corrective actions.
• Perform failure analysis and field repairs for customers.
• Service a variety of generator brands, including Generac and Kohler.
• Operate, drive, and maintain company service vehicles, tools, and parts inventory.
• Complete service reports, maintenance documentation, and customer recommendations accurately and in a timely manner.
• Maintain compliance with company safety policies and industry best practices.
• Stay current on product updates, technical bulletins, manufacturer specifications, and industry best practices.
• Communicate professionally with customers regarding equipment condition, repair options, and maintenance recommendations.
• Collaborate with HVAC, plumbing, and electrical departments as needed to support customer projects.
• Assist with the installation and commissioning of new standby generators.

Skills

Electrical systems

Controls

Circuits

Diesel engines

Wiring diagrams

Technical manuals

Troubleshooting

MS Office

Service software

Driver's license

Education

EGSA Certification

Tools

Generac certification

Kohler certification

Job description

Heartland Home Service seeks an experienced Residential Generator Service Technician to troubleshoot, repair, and maintain standby generators. The role includes scheduled maintenance and emergency service, with a focus on safety, independence, and collaboration with other technicians.

The ideal candidate will diagnose complex electrical and engine systems, read wiring diagrams, and use service management tools. Experience with Generac/Kohler is preferred; a valid driver's license is required.