Staffing Ops Manager & Workforce Analytics (Hybrid, NJ)

Star Pediatric Home Care; Toms River (NJ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Star Pediatric Home Care in New Jersey seeks a Manager, Staffing Operations & Workforce Analytics to lead a Staffing Coordinators team, optimize nurse capacity, and drive data-driven staffing decisions. This hybrid role covers Mount Laurel, Howell, or Saddle Brook offices with regular travel.

The ideal candidate brings 3+ years of healthcare management, strong analytics, and experience building forecasting models and dashboards to support growth and patient care coverage.

Qualifications

• 3+ years of people management experience in healthcare.
• Proven experience leading and developing teams with measurable performance goals.
• Demonstrated success using data, analytics, forecasting, and operational reporting to drive decisions.
• Experience optimizing workforce utilization, reducing service gaps, or increasing efficiency.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Experience developing and monitoring KPIs, dashboards, forecasts, and performance reporting.
• Advanced proficiency with workforce management systems, scheduling platforms, CRM systems, reporting tools, and operational technology.
• Excellent communication and stakeholder management across departments.
• Must reside in New Jersey and travel between Mount Laurel, Howell, and Saddle Brook offices.

Responsibilities

• Lead, coach, and develop a team of Staffing Coordinators responsible for matching nurses with patient needs and ensuring continuity of care.
• Drive workforce planning, capacity management, and staffing optimization strategies to maximize nurse utilization and minimize open patient care hours.
• Analyze staffing, workforce, and operational data to identify trends, gaps, risks, and opportunities for improvement.
• Develop forecasting models, dashboards, KPIs, and reporting tools that support data-driven decision-making.
• Partner closely with Nursing Operations, Clinical Leadership, Talent Acquisition, and Operations teams to proactively address workforce supply and patient demand.
• Identify process inefficiencies and lead operational improvement initiatives that increase productivity, scalability, and service delivery performance.
• Establish accountability measures and performance standards for staffing operations.
• Optimize workflows, technology utilization, and workforce management practices to improve overall operational effectiveness.
• Monitor staffing performance metrics and implement action plans to improve coverage, responsiveness, and utilization.
• Support strategic initiatives related to growth, workforce planning, capacity forecasting, and operational excellence.

Skills

People management

Leadership

Data-driven decision making

Education

Bachelor's degree

Tools

Workforce management systems

Scheduling platforms

CRM systems

Reporting tools

Operational technology

Job description

Star Pediatric Home Care in New Jersey seeks a Manager, Staffing Operations & Workforce Analytics to lead a Staffing Coordinators team, optimize nurse capacity, and drive data-driven staffing decisions. This hybrid role covers Mount Laurel, Howell, or Saddle Brook offices with regular travel.

The ideal candidate brings 3+ years of healthcare management, strong analytics, and experience building forecasting models and dashboards to support growth and patient care coverage.