STAFFING COORDINATOR

Always Compassionate Health; City of Rochester (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Always Compassionate Home Care is seeking a per diem Staffing Coordinator to join our coordination team in Melville. You will work directly with caregivers to ensure compassionate, high-quality client care through effective scheduling and ongoing communication with our PCA/HHA division.

Key duties include maintaining client schedules, collaborating with recruitment, and reporting changes to supervisors. Expected work schedule is Monday through Friday with supportive teamwork across departments.

Qualifications

• Experience in a Home Care or Health Care setting is preferred.
• Excellent organizational and time-management skills are essential.
• Strong communication and interpersonal skills are required.
• Ability to provide high level of customer service and support.

Responsibilities

• Maintain schedules for home care clients by assigning staff accordingly.
• Communicate schedule changes with staff and clients to ensure coverage.
• Collaborate with recruitment to hire HHA/PCAs from difficult-to-serve areas.
• Document and report client status changes, service requirements, incidents, and complaints to Supervisor.
• Coordinate with recruiters and intake coordinators to ensure immediate care coverage.
• Keep nurses and clients informed of all relevant scheduling information.
• Follow up with clients and families regarding schedule changes or issues.

Skills

Organizational skills

Time-management

Communication skills

Interpersonal skills

Customer service

Problem solving

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

Title: Staffing Coordinator

Location: Melville

Compensation: $23-$25/hour

Always Compassionate Home Care is seeking a (per diem) Staffing Coordinator to work with our coordination team. This team’s primary responsibility is to work directly with our caregivers to ensure they are providing our clients with the compassionate care our clients deserve. Coordinators focus on delivery of care through scheduling and continuous communication with our PCA/HHA Division.

Schedule:

Monday-Friday

Responsibilities:

• Maintain schedules for home care clients- scheduling home care staff accordingly. Communicating schedule assignments with staff and clients.
• Collaborate with recruitment department regarding hiring HHA/PCAs from difficult to serve geographical areas.
• Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in aide assigned to case, incidents, and complaints.
• Partners with recruiters and intake coordinators to ensure immediate and effective care coverage.
• Communicate all relevant information to nurses and homecare clients.
• Follows up with clients, and families regarding schedule changes, service issues, etc...

Qualifications:

• Working knowledge of NYS DOH Home Care operations preferred.
• Excellent organizational and time-management skills
• At least 2 years of experience in a Home Care or Health Care setting
• At least 2 years experience staffing/scheduling
• Great communication and interpersonal skills
• Attention to detail with problem solving skills
• Strong customer service background

Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.