Service Coordinator

ABConsulting BK; New York (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

ABConsulting BK in Brooklyn, NY is seeking a motivated Service Coordinator to oversee client services and caregiver scheduling. You will ensure seamless coordination of care, regulatory compliance, and clear communication among clients, caregivers, and internal teams.

Responsibilities include scheduling, onboarding new clients, developing care plans with clinical staff, monitoring cases, and maintaining accurate records.

Qualifications

• 1+ years of experience in home care or healthcare coordination.
• Strong scheduling and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Experience with HHA Exchange.
• Compassionate, detail-oriented and solution-driven mindset.

Responsibilities

• Coordinate and manage client service schedules, ensuring full coverage and timely adjustments.
• Act as the primary point of contact for clients and caregivers regarding service needs.
• Onboard new clients, complete intake documentation, and develop care plans in collaboration with clinical staff.
• Monitor ongoing cases to ensure quality care and client satisfaction.
• Communicate regularly with aides to confirm attendance, address concerns, and provide support.
• Ensure compliance with agency policies and state regulations.
• Maintain accurate documentation and records in agency systems.

Skills

Scheduling

Communication

Interpersonal skills

Multitasking

Compassionate mindset

Detail-oriented

Tools

HHA Exchange

Job description

Service Coordinator

Brooklyn, NY

$26-$29/hr

A home care agency is seeking a highly organized and compassionate Service Coordinator to oversee client services and caregiver scheduling. This role ensures seamless coordination of care, regulatory compliance, and effective communication among clients, caregivers, and internal teams.

Responsibilities

• Coordinate and manage client service schedules, ensuring full coverage and timely adjustments
• Act as the primary point of contact for clients and caregivers regarding service needs
• Onboard new clients, complete intake documentation, and develop care plans in collaboration with clinical staff
• Monitor ongoing cases to ensure quality care and client satisfaction
• Communicate regularly with aides to confirm attendance, address concerns, and provide support
• Ensure compliance with agency policies and state regulations
• Maintain accurate documentation and records in agency systems

Requirements

• 1+ years of experience in a home care or healthcare coordination role
• Strong scheduling and organizational skills
• Excellent communication and interpersonal abilities
• Ability to multitask in a fast-paced environment
• Experienced with the HHA Exchange
• Compassionate, detail-oriented, and solution-driven mindset