Staff Program Manager, Customer Success: Strategy & Delivery

Intuit; Covington (OH); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit is seeking a Staff Program Manager for the Customer Success team. You will shape strategy, architect programs from the ground up, assemble teams, and lead initiatives from conception to execution with clarity and momentum.

You will work with senior leadership to align priorities, present updates, and secure sponsorship. The role emphasizes structured processes, cadence, and measurable outcomes for a global customer base.

Qualifications

• 7+ years of experience leading complex, cross-functional SaaS programs.
• Ability to design programs, teams, and processes from ambiguity.
• Strong operational craft in program design and governance.
• Data-driven storytelling to align leaders and communicate risks, outcomes.
• Experience presenting to senior leadership and securing buy-in.
• Ability to operate at both strategic and tactical levels.
• Excellent communicator across formats and audiences.
• Influence without authority and manage conflict effectively.
• Passion for customer success and measurable impact.
• Consulting experience is a bonus.

Responsibilities

• Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our strategic objectives.
• Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows.
• Execute Flawlessly: Drive execution with metrics, risk mitigation, and clear accountability to deliver measurable outcomes.
• Strategic Storytelling and Influence: Tie portfolio and program strategies into a cohesive narrative and gain buy-in across levels.
• Partner with Senior Leadership: Regularly engage with executives to align priorities and secure sponsorship.
• Prioritize with Rigor: Identify high-impact initiatives and make evidence-based trade-offs.
• Communicate for Impact: Provide crisp updates to diverse audiences with clarity on status and next steps.
• Resolve and Adapt: Anticipate challenges and maintain momentum amid competing priorities.

Skills

Cross-functional leadership

Program management

Data-driven decision making

Executive communication

Stakeholder management

Job description

Intuit is seeking a Staff Program Manager for the Customer Success team. You will shape strategy, architect programs from the ground up, assemble teams, and lead initiatives from conception to execution with clarity and momentum.

You will work with senior leadership to align priorities, present updates, and secure sponsorship. The role emphasizes structured processes, cadence, and measurable outcomes for a global customer base.