Staff Program Manager, Customer Success — Global Impact

Intuit; Fargo (ND); On-site; USD 140,000 - 214,000; Full time

Job summary

Intuit is seeking a Staff Program Manager for the Customer Success team. This role shapes strategy, architects programs from the ground up, and organizes teams to deliver high-impact results for our global customer base.

You will partner with senior leadership, establish cadence and governance, and drive alignment across functions to ensure rapid, high-quality execution with measurable outcomes.

Qualifications

• Experience leading complex, cross-functional SaaS programs.
• Ability to design programs from ambiguity to execution.
• Strong governance, decision frameworks, and tracking in large programs.
• Proven skill at using data to inform and influence executives.

Responsibilities

• Architect multi-org programs from inception to execution, aligned to strategic objectives.
• Build and mobilize teams with clear roles, workflows, and accountability.
• Drive flawless execution with metrics, risk mitigation, and outcomes.
• Tell strategic stories to align leadership and secure sponsorship.
• Engage with senior leadership regularly to update progress and secure buy-in.
• Prioritize initiatives with rigorous trade-off analysis and clear rationale.
• Communicate impact and next steps to diverse audiences.

Skills

Cross-functional leadership

SaaS program management

Ambiguity to clarity

Data-driven decisions

Executive communication

Job description

Intuit is seeking a Staff Program Manager for the Customer Success team. This role shapes strategy, architects programs from the ground up, and organizes teams to deliver high-impact results for our global customer base.

You will partner with senior leadership, establish cadence and governance, and drive alignment across functions to ensure rapid, high-quality execution with measurable outcomes.