Staff Program Manager - Customer Success

Intuit; Mountain View (CA); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit is seeking a Staff Program Manager on the Customer Success team to translate vision into scalable programs. This role blends strategic leadership with hands-on program design, building from ground up, aligning cross-functional teams, and delivering clear, high-impact outcomes for our global customers.

You will partner with senior leaders, manage ambiguity with structure, track progress with rigorous governance, and tell compelling stories that secure sponsorship.

Qualifications

• 7+ years of experience leading complex, cross-functional SaaS programs from scratch.
• Starting in ambiguity and creating clarity with high-quality outcomes fast.
• Strong operational craft: governance models, decision frameworks, execution tracking.
• Skilled at using data to facilitate tough conversations and align leaders.
• Able to manage up and down, build trust, and present to senior leadership.
• Operate at both strategic and tactical levels with clear narratives.
• Excellent communicator across formats and audiences.
• Strong relationship-builder who influences without authority.

Responsibilities

• Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution.
• Organize and Mobilize: Build the right team, establish roles and workflows for speed.
• Execute Flawlessly: Drive execution with metrics, risk mitigation, and clear outcomes.
• Strategic Storytelling and Influence: Tie strategies into a cohesive narrative for buy-in.
• Partner with Senior Leadership: Engage executives, present progress and recommendations.
• Prioritize with Rigor: Identify high-impact initiatives and make clear decisions.
• Communicate for Impact: Provide updates to diverse audiences with clear next steps.
• Resolve and Adapt: Anticipate challenges and keep teams motivated.

Skills

Cross-functional leadership

SaaS program management

Strategic planning

Data-driven decisions

Stakeholder management

Communication

Job description

Overview

Join Intuit as a Staff Program Manager on the Customer Success team. This is a high-impact role for a builder and craftsperson: someone who can take a vision, design the blueprint, assemble the right team, and lead them from zero to fully functioning, high-performing execution.

You will be responsible for shaping strategy, architecting programs from the ground up, and organizing teams around the work so they can deliver with precision and speed. You will bring structure where there is ambiguity, create alignment across functions, and operationalize our most strategic and transformational programs that serve our global customer base.

This role requires not just strategic thinking, but a deep commitment to craft: ensuring that every process, meeting cadence, and deliverable is designed for maximum clarity, momentum, and results. You will work directly with senior leadership and executives on a regular basis, managing up and down effectively, presenting program updates and recommendations that inspire confidence, and securing buy-in and trust quickly across all levels of the organization.

Responsibilities

• Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our GBSG strategic objectives.
• Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
• Execute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers.
• Strategic Storytelling and Influence: Tie GBSG business unit, portfolio, and program strategies together into a cohesive narrative. Use influence and data to drive alignment and buy-in at all levels.
• Partner with Senior Leadership: Engage regularly with executives to align on priorities, present progress and recommendations, and gain their trust and sponsorship quickly.
• Prioritize with Rigor: Identify the highest-impact initiatives, manage trade-offs, and elevate key decisions with clear recommendations and rationale.
• Communicate for Impact: Deliver crisp, relevant updates to diverse audiences: from front-line managers to senior executives, ensuring clarity on strategy, execution status, and next steps.
• Resolve and Adapt: Anticipate challenges, navigate competing interests, and adjust course quickly while keeping teams motivated and focused.

Qualifications

• 7+ years of experience leading complex, cross-functional SaaS programs with a proven ability to build and scale new initiatives from scratch.
• Track record of starting in ambiguity and creating clarity: designing programs, teams, and processes that deliver high-quality outcomes fast.
• Strong operational craft: expertise in program design, governance models, decision frameworks, and execution tracking.
• Skilled at using data to facilitate tough conversations, align leaders, and communicate risks, outcomes, and recommendations with confidence.
• Demonstrated ability to manage up and down effectively: build trust, secure buy-in, and present regularly to senior leadership with impact.
• Demonstrated ability to operate at both the strategic level: long-term goals and portfolio shaping, and the tactical level: quarterly performance and operational improvement.
• Highly effective communicator across multiple formats and audiences, capable of driving alignment and action through compelling narratives.
• Strong relationship-builder who can influence without authority, manage conflict gracefully, and keep momentum in complex environments.
• Passion for customer success and delivering measurable impact for global businesses and experts.
• Prior consulting experience is a bonus (especially in top tier management consulting firms).

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is

Mountain View $158,000 - $214,000