Senior Program Lead, Customer Success Architect

Intuit; Caldwell (OH); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit seeks a Staff Program Manager on the Customer Success team. This high-impact role is for a builder who can translate a vision into a blueprint, assemble the right team, and lead from inception to high-performing execution.

You will shape strategy, architect programs from the ground up, organize teams around the work, and deliver with clarity, momentum, and measurable outcomes for our global customers.

Qualifications

• 7+ years of experience leading complex, cross-functional SaaS programs.
• Ability to design programs from ambiguity and create clarity.
• Strong governance, decision frameworks, and execution tracking.
• Data-driven with the ability to present risks, outcomes, and recommendations.
• Proven track record of influencing senior leaders and securing buy-in.
• Experience partnering with executives to align priorities.
• Passion for customer success and measurable impact.

Responsibilities

• Architect and launch multi-org programs from inception to execution.
• Build and mobilize the right team with clear roles and workflows.
• Drive execution with metrics and risk mitigation to deliver outcomes.
• Tell the strategic story and align leaders with data.
• Partner with senior leadership to secure sponsorship and buy-in.
• Prioritize initiatives with rigor and clear trade-offs.
• Communicate updates across audiences with clarity.
• Adapt to challenges while keeping teams motivated.

Skills

Cross-functional leadership

SaaS program management

Program governance

Data-driven decision making

Executive communication

Stakeholder management

Strategic storytelling

Job description

Intuit seeks a Staff Program Manager on the Customer Success team. This high-impact role is for a builder who can translate a vision into a blueprint, assemble the right team, and lead from inception to high-performing execution.

You will shape strategy, architect programs from the ground up, organize teams around the work, and deliver with clarity, momentum, and measurable outcomes for our global customers.