Staff Program Manager, Global Customer Success Programs

Intuit; Mountain View (CA); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit is seeking a Staff Program Manager on the Customer Success team to translate vision into scalable programs. This role blends strategic leadership with hands-on program design, building from ground up, aligning cross-functional teams, and delivering clear, high-impact outcomes for our global customers.

You will partner with senior leaders, manage ambiguity with structure, track progress with rigorous governance, and tell compelling stories that secure sponsorship.

Qualifications

• 7+ years of experience leading complex, cross-functional SaaS programs from scratch.
• Starting in ambiguity and creating clarity with high-quality outcomes fast.
• Strong operational craft: governance models, decision frameworks, execution tracking.
• Skilled at using data to facilitate tough conversations and align leaders.
• Able to manage up and down, build trust, and present to senior leadership.
• Operate at both strategic and tactical levels with clear narratives.
• Excellent communicator across formats and audiences.
• Strong relationship-builder who influences without authority.

Responsibilities

• Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution.
• Organize and Mobilize: Build the right team, establish roles and workflows for speed.
• Execute Flawlessly: Drive execution with metrics, risk mitigation, and clear outcomes.
• Strategic Storytelling and Influence: Tie strategies into a cohesive narrative for buy-in.
• Partner with Senior Leadership: Engage executives, present progress and recommendations.
• Prioritize with Rigor: Identify high-impact initiatives and make clear decisions.
• Communicate for Impact: Provide updates to diverse audiences with clear next steps.
• Resolve and Adapt: Anticipate challenges and keep teams motivated.

Skills

Cross-functional leadership

SaaS program management

Strategic planning

Data-driven decisions

Stakeholder management

Communication

Job description

Intuit is seeking a Staff Program Manager on the Customer Success team to translate vision into scalable programs. This role blends strategic leadership with hands-on program design, building from ground up, aligning cross-functional teams, and delivering clear, high-impact outcomes for our global customers.

You will partner with senior leaders, manage ambiguity with structure, track progress with rigorous governance, and tell compelling stories that secure sponsorship.